1.Windmill Wellness offers an overseas forwarding service for ordered products. To meet our customers' requests, we will deliver the ordered products via international EMS delivery. The order amount consists of the product's retail price in Taiwan plus the estimated international shipping cost. There are no additional fees for this forwarding service.
2.By placing an order for overseas forwarding, the orderer agrees to bear the results of customs clearance, shipping costs, and any related expenses.
3.For overseas delivery areas, please refer to the EMS announcement. Deliveries will be subject to EMS announcements on the actual shipping day.
4.If the delivery area falls within Windmill Wellness’ distributor territories, the distributor will handle the collection and dispatch of goods to simplify the shipping timeline and operational procedures.
5.Overseas orders will be arranged for shipping within three working days after payment is completed. Delivery times vary by region, generally taking 7-20 working days, but we cannot guarantee delivery dates. Estimated delivery times do not account for delays caused by weather, courier issues, holidays, customs holds, or any other factors beyond our control. Please refer to EMS announcements for estimated delivery times.
6.Due to potential adjustments in international shipping rates influenced by global oil prices or peak seasons, any discrepancies between the paid shipping fees and the actual costs will be managed under the policy of 'no refunds for overpayment and no additional charges for underpayment.
7.For inquiries regarding shipping status, please contact Windmill Wellness’ customer service directly. We will promptly assist in confirming and tracking the delivery progress. If the package has arrived at the local customs office, due to personal data protection regulations, our customer service team can provide the contact details of the local logistics company. The recipient must then contact the local logistics provider to facilitate the receipt of the package.
>> Customs Clearance and Duties
